Shipping and delivery
The shipment of the Products ordered and indicated as available on the Site will take place within 48 hours from the Order acceptanceand from the contemporary confirmation of payment of both price and shipping costs: for the bank transfer , the relevant sum transferred into Guerrilla Nails bank account , for payment by credit card, the confirmation of the transaction by the circuit.
The Products will be shipped to the address your specified during the formulation of the Order. Your telephone number will be provided to the carrier who can contact you in case you are not found at the address indicated for the deliveryand to avoid, therefore,the packageto be sent to the unclaimed goods stock.
All shipments to Italy are made by BRT and all shipments to Europe are made by SDA.
ITALY: deliveries are made Monday to Friday (excluding holidays) between 9 and 18. In order to optimize the delivery, it will be provided to the Customer a "shipping code" for the Order's tracking.
EUROPE: deliveries are made Monday to Friday (excluding holidays) between 8 and 18. In order to optimize the delivery, it will be provided to the Customer a "shipping code" for the Order's tracking.
The following tables set out the costs and time of delivery (to be calculated from the day of shipment) according to the place of destination:
- Until 15€ of products: 5.72€ (from 1 to 2 working days)
- From 15€ to 59€ of products: 4.95€ (from 1 to 2 working days)
- From 59€ of products: free (from 1 to 2 working days)
- Austria, Belgium, Denmark, Germany, Luxembourg, Netherlands, Poland, Czech Republic, Slovakia, Slovenia, Hungary: 15.07€ (4 working days**)
- France, Monaco, United Kingdom, Spain: 18.12€ (4 working days**)
- Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden: 19.40€ (4 working days**)
- Azores, Busingen, Ceuta, Helgoland, Balearic Islands, Canary Islands, Madeira, Melilla, Monthe Athos: 43.31€ (4 working days**)
- Cyprus: 35.87€ (4 working days**)
- Gibraltar: 38.25€ (4 working days**)
**Except in case of customs formalities for countries outside the EU. For some zones of Norway and Portugal, the time of delivery can be up to 6 working days.
The delivery times stated above are to be considered as an indication only. In case of Orders submitted on weekends and public holidays, the Products will be shipped the next working day. Any delay in delivery of less than 30 (thirty) days shall not entitle the Customer to refuse the delivery of the Products, or to claim damages or compensation whatsoever.
The above costs are calculated referring to parcels weighing no more than 1 kg (approximately, 20 bottles of nail polish weigh less than 1 kg). If the Products covered by the Order were to exceed a total weight of 1 kg. and so the shipping expenses are higher than those listed above, you will be notified and invited to freely decide whether to proceed with the purchase of the Products, or cancel the Order resulting in full repayment of all sums possibly paid until then to Guerrilla Nails.
Guerrilla Nails has the right to make, if deemed it appropriate, the delivery of the Products (even on the same order) in several successive deliveries.
The delivery is considered done by the time the Product is delivered to you at the address you indicated during the purchase step. The delivery document issued by the carrier, dated and signed by you upon delivery of the Product, will provide proof relating to the transport and the release of the Product itself.
At the delivery, you will have to check the contents, the compliance and the condition of the Products. It is therefore recommended to you to proceed, on delivery, to check the status of the Products delivered before signing the acknowledgment of receipt, and above all:
- that the number of boxes is the same as indicated in the transport document accompanying the shipment;
- that the packaging is not damaged or wet or otherwise altered, and check the integrity of the content.
If you notices any anomalies, you must refuse the delivery of the Products or write down your reservations, detailed and dated. If the carrier document is signed without affixing any "reservation", you cannot make any objection about the appearance of the goods. Any problems concerning the physical integrity , the compliance or the completeness of the received Products must be reported within 24 hours after delivery.
In any case, Guerrilla Nails has the right, in its sole discretion, to choose the courier through whom make the delivery of the Products covered by the Order.
Special delivery conditions and terms has to be previously agreed in writing between us, however you will be entitled to withdraw the products directly at our headquarters only in case you act for purposes related to your business, commercial, craft or professional activity.
In case you are absent at delivery, the carrier will leave (generally after two delivery attempts) a notice to the delivery address given by you, inviting you to collect the Products at the address and according to the procedures stated by the carrier. In case of non collection within the period specified by the carrier (generally 15 days), the Products will be returned to Guerrilla Nails, which reserves the right to refund the price of Products, while leaving the shipping costs charged to you. If delivered a different Product other than that covered by the Order, you will be entitled to receive the product initially ordered , provided you return to Guerilla Nails the one received, within 8 (eight) days from delivery, and always provided it is returned in its original condition and packaging and with the accompanying documents. Once received in that manner this Product , Guerrilla Nails will send you, at their own expense, the Product initially ordered and will refund as soon as possible all the costs incurred by you to return the Product mistakenly delivered. In the event of unavailability of the Product originally ordered, Guerrilla Nails will return as soon as possible to you the price and shipping charges already paid. In all these cases, it is expressly excluded any further damages.